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Membags is your online shop for stylish bags and luggage based in Gloggnitz, Austria (Hauptstraße 1)
You can reach us by phone at +43 699 18792439 or by email: Office@membags.com
We are active on Facebook, Instagram, LinkedIn – you can find us under “MEMBAGS.com“.
Our products are made of high-quality, durable materials – you can find more detailed information about materials and care on the respective product detail pages.
If an item is sold out, you can optionally use the "Restock Alert" function (if activated) or sign up for our newsletter – this way you'll be the first to know when it's back in stock!
Depending on the material and product – contact us, we will check individual solutions (e.g. zippers or straps), but we do not offer a general repair guarantee.
Simply select an item, add it to your shopping cart, and proceed to checkout – we accept common payment methods (credit card, PayPal, possibly instant bank transfer, etc.).
Please email us any requests for changes promptly. Unfortunately, this is no longer possible once the order has been shipped.
Yes – after completing your order, you will receive a confirmation, after which we will inform you about the shipping and activate shipment tracking.
We ship worldwide – including to Germany, Austria and EU countries.
In Austria/Germany usually 2–5 working days, EU-wide 5–10 working days (Customs clearance for outside the EU is of course included).
If the package hasn't arrived after 14 days, please contact us. We'll then check with our logistics partners.
After receiving the goods you have 14-day return policyprovided the items are returned unworn, undamaged and with the original packaging.
Simply send us a short email with your order number and the reason for your return. We'll get back to you with the next steps.
You'll receive a return label from us, and we'll cover these costs throughout Europe. Only with our label will you get free return shipping.
We offer secure payments via credit card, PayPal and possibly Instant bank transfer or Klarna All payment data is transmitted using SSL encryption (PCI level) – maximum security.
Yes – our payment partners are certified, and your data is never processed directly by us.
Monday – Friday, daytime (approximately 9 a.m. – 5 p.m.). Response time via email: usually within 24 hours, at the latest within 48 hours.
Yes – write to us via our Facebook page. We usually respond within one business day.
We would be happy to advise you if there was no suitable answer for you under the frequently asked questions.
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